What to do if something you ordered from our shop isn't right.
Last updated: September 18, 2026
This policy applies to products bought from the online shop at cleaningmonstar.com. It doesn't apply to our cleaning services. For a question about a cleaning visit, contact us directly.
Email cleaningmonstar@gmail.com or call (702) 551-3440 within 30 days of delivery. Include your order number and the reason for the return, and we'll reply with the return address and instructions.
Please contact us before sending anything back, so we can match the package to your order.
To be eligible for a refund, the item must be:
Items that come back used, damaged, or missing parts aren't eligible for a refund, unless they were damaged or defective when they arrived.
If you're returning an item because you changed your mind or ordered the wrong thing, you pay the return shipping. We recommend a tracked service so you can follow the package.
If the problem is on our side, return shipping is on us. See the next section.
If your order arrives damaged, has a defect, or isn't what you ordered, contact us within 30 days of delivery. Send your order number and, if you can, a photo of the problem.
We'll send you a prepaid return label and give you a full refund, including the shipping you paid. If you'd rather have a replacement, just ask.
When your return arrives, we'll inspect it and email you to confirm. Approved refunds go back to your original payment method within 5 to 7 business days. Your bank or card issuer may take a few more days to show it.
The original shipping charge isn't refundable, unless the item arrived damaged, defective, or wasn't what you ordered.
To get a different item, return the original for a refund and place a new order.
Cleaning Monstar
Serving Las Vegas & Henderson, NV
Email: cleaningmonstar@gmail.com
Phone: (702) 551-3440
